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Aerie Return Policy

By Ashley

September 21, 2025

3 min read

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Aerie Return Policy

Shopping for lingerie and loungewear can be a delightful experience, especially when you find the perfect pieces that make you feel confident and comfortable. However, there are times when the items you purchase might not meet your expectations, or you might need to return them for various reasons. This is where understanding the Aerie Return Policy becomes crucial. Aerie, a popular brand known for its high-quality lingerie, loungewear, and swimwear, has a customer-friendly return policy that ensures a hassle-free shopping experience. In this blog post, we will delve into the details of the Aerie Return Policy, helping you understand how to make returns, the timeframe for returns, and what items are eligible for return.

Table of Contents

Understanding the Aerie Return Policy

The Aerie Return Policy is designed to provide customers with flexibility and convenience. Whether you purchased items online or in-store, Aerie makes it easy to return or exchange products. Here are the key points you need to know:

Return Eligibility

Most items purchased from Aerie are eligible for return within a specified timeframe. This includes lingerie, loungewear, swimwear, and other accessories. However, there are some exceptions:

Final sale items are not eligible for return or exchange.
Items that have been worn, washed, or altered are not eligible for return.
Gift cards and e-gift cards are non-refundable.

Return Timeframe

Customers have 30 days from the date of purchase to initiate a return. This timeframe applies to both online and in-store purchases. It's important to note that the return process must be started within this period, even if the return shipping takes longer.

📅 Note: The 30-day return window starts from the date of purchase, not the date of receipt. Make sure to keep your receipt or order confirmation for reference.

Return Methods

Aerie offers multiple methods for returning items, making the process convenient for customers. Here are the options available:

In-Store Returns: You can return items to any Aerie store location. This is often the fastest and most convenient method, as you can get your refund or exchange immediately.
Mail-In Returns: For online purchases, you can initiate a return by visiting the Aerie website and following the return instructions. A return shipping label will be provided, and you can ship the items back to Aerie.

Return Shipping

When returning items by mail, Aerie provides a prepaid return shipping label for your convenience. However, it's important to note that the cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on Aerie's part.

📦 Note: Make sure to package your items securely and include all original packaging materials to ensure a smooth return process.

Refund Methods

Once your return is processed, you will receive a refund in the original form of payment. This includes credit card, debit card, or PayPal. If you paid with a gift card, the refund will be issued back to the gift card. Refunds typically take 5-7 business days to process, but it may take longer depending on your bank's processing time.

Exchange Process

If you prefer to exchange an item instead of returning it, Aerie makes the process straightforward. You can exchange items in-store or by initiating an exchange online. When exchanging online, you will need to follow the return instructions and select the exchange option. Aerie will send you a new item, and you will need to ship the original item back within the specified timeframe.

Return Exceptions

While Aerie's return policy is generally customer-friendly, there are some exceptions to be aware of. These include:

Final Sale Items: Items marked as final sale are not eligible for return or exchange.
Worn or Altered Items: Items that show signs of wear, washing, or alteration will not be accepted for return.
Gift Cards: Gift cards and e-gift cards are non-refundable.

International Returns

For customers outside the United States, the return process may vary. International customers should contact Aerie's customer service for specific instructions on returning items. Keep in mind that international return shipping costs are the responsibility of the customer.

🌐 Note: International customers should be aware of any customs or import duties that may apply to returned items.

Step-by-Step Guide to Returning Aerie Items

Returning items to Aerie is a straightforward process. Here is a step-by-step guide to help you through it:

In-Store Returns

If you prefer to return items in-store, follow these steps:

Gather all the items you wish to return, along with the original receipt or order confirmation.
Visit any Aerie store location.
Approach the customer service desk and inform the associate that you would like to make a return.
Provide the associate with your items and the original receipt or order confirmation.
The associate will process your return and provide you with a refund or exchange, depending on your preference.

Mail-In Returns

If you prefer to return items by mail, follow these steps:

Visit the Aerie website and log in to your account.
Go to the "Returns" section and select the items you wish to return.
Follow the on-screen instructions to initiate the return process.
A return shipping label will be provided. Print the label and attach it to your return package.
Package your items securely and include all original packaging materials.
Ship the package to the address provided on the return shipping label.
Once Aerie receives your return, they will process your refund or exchange.

Frequently Asked Questions about the Aerie Return Policy

Customers often have questions about the Aerie Return Policy. Here are some of the most frequently asked questions and their answers:

Can I return items without a receipt?

If you do not have the original receipt, you can still return items by providing the order confirmation number or the credit card used for the purchase. However, returns without a receipt may take longer to process.

What if my item is defective?

If your item is defective, Aerie will cover the cost of return shipping. Contact Aerie's customer service for assistance with defective items.

Can I return items purchased on sale?

Yes, items purchased on sale are eligible for return within the 30-day return window, as long as they meet the return eligibility criteria.

What if I change my mind after initiating a return?

If you change your mind after initiating a return, you can cancel the return process by contacting Aerie's customer service. However, if the items have already been shipped back to Aerie, the return process cannot be canceled.

Tips for a Smooth Return Experience

To ensure a smooth return experience with Aerie, follow these tips:

Keep your original receipt or order confirmation for reference.
Package your items securely and include all original packaging materials.
Follow the return instructions provided by Aerie carefully.
Contact Aerie's customer service if you have any questions or need assistance.

By following these tips, you can make the return process hassle-free and ensure that you receive your refund or exchange promptly.

Returning items to Aerie is designed to be a straightforward and customer-friendly process. By understanding the Aerie Return Policy, you can shop with confidence knowing that you have the flexibility to return or exchange items if needed. Whether you prefer to return items in-store or by mail, Aerie provides multiple options to suit your needs. Just remember to initiate the return process within the 30-day window and follow the return instructions carefully. With these guidelines in mind, you can enjoy a seamless shopping experience with Aerie.

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